If you are not completely satisfied with your purchase we will be happy to offer you a refund or exchange. To return your goods, you must do so within 7 days of receiving your order. This does not affect your statutory rights.
Please follow the steps below to return you item:
- Please contact our Customer care assistant at firstname.lastname@example.org to initiate the return process and to to obtain your Return Authorisation Number (RAN). This must be within 7 days of receipt of your order.
- Complete your details inclusive of your Returns Authorization Number on the return form, acceptance of refund policy and return with the Product(s).
- All items must be returned unworn and in their original packaging with the return document.
Ship the Product(s) with an insured courier (Fedex, UPS, DHL) to:
C4 Jade Beach Villa
3-7 Horizon Drive
Chung Hom Kok
- Your item must be returned to us within 7 days of receipt of your RAN number.
If you wish to exchange your purchase, this must be done within 7 days of receiving your good. Please follow the steps above.
Faulty items will only be accepted if the goods are delivered to the customer damaged or if incorrectly supplied. All items returned as faulty will be inspected and any items deemed to be subject to fair wear and tear will not be accepted as faulty.
We are only able to exchange faulty items for the same item subject to availability. To return a faulty item, please follow the steps above. In the case of return of faulty or incorrectly supplied items we will cover the shipping costs.
Refunds are processed within 14 days of the receipt of returned items. For all undamaged, unworn and correctly returned products we will refund the original amount minus shipping costs to the original form of payment. We will send you an email confirming that your return or exchange has been processed. In the event of any failure to return goods to us within the stipulated time frame, even though validly cancelled, we shall have the right to charge any costs of recovery of the goods. Returns must be returned in one shipment, any subsequent returns from the same order may incur additional shipping charges.
We will not accept returns of any items that have been worn. Please note that we do not accept liability for returned goods if you do not return them using our specified method of delivery.
We are not responsible for any loss or damage of the product(s) during transit. If the returned goods are lost or damaged during transit, we reserve the right to charge you or not to refund any amounts attributed to such as loss or damage.
Please contact our customer service for help with returns, refund or exchange questions at email@example.com.